---
title: Support — citelayer®
url: https://citelayer.ai/support/
date: 2026-03-06
---

# Support

 support\_agent Support 

Here’s a human   
who actually responds
=======================================

Questions about Citelayer? I’m **Saskia** — WordPress developer since 2009, and the person who actually built this. **No call centers, no ticket queues**.  
 You write, I read, I answer. Direct, competent, no runaround.

 verified Direct line to the developer 

 schedule Response within 1-2 business days 

 mail Made in Germany 

 



ContaCt

How can I help you?
-------------------

Pick what works for you — live chat in the bottom right corner of your screen for quick answers, or the form below for detailed questions.



  mail 

### Contact form

 Fill in and submit the form — I’ll get back to within 1-2 business days, sometimes faster.

 Support FormFirst Name







Last Name











Email





Subject

- Please choose -Installation & SetupFeature QuestionReport A BugBilling / LicenseOther



Message





Screenshots help me understand faster

Choose File or Drop Screenshot here 



I consent to have this website store my submitted information so they can respond to my inquiry. We do not send SPAM. I read and agree to their [Privacy Policy](/privacy/).





Submit Form





  schedule Response Times 

 Email **within 1-2 business days** 

 Business hours Mon–Fri, 9 a.m. – 6 p.m. (CET) 

 

 

 

 



FAQ

Common questions
----------------

Answers to the usual suspects — if something’s missing, just write me directly.



### How do I install citelayer®?

Install via WordPress backend under “Plugins → Add New”, search, install, activate. Or upload the ZIP manually. The setup wizard guides you through.





### **Does citelayer® work with my page builder?**

Yes. Tested with **Divi 4, Divi 5, Elementor, Beaver Builder, WPBakery, Oxygen Builder, Gutenberg** and all major themes. If something doesn’t work — I’ll help.





### **What’s included in the price?**

All features, all updates, support — no hidden costs. License runs one year, cancellable anytime. You keep the version, but updates need an active license.





### **When can I reach you?**

Mon–Fri, 9am–6pm CET. Write me outside these hours anyway — I read everything and reply when I’m online. For urgent issues, check the [documentation](/docs/).





### **I found a bug — what now?**

Write me directly. Screenshots help. I’ll look at it, reproduce it, and ship a fix — usually within 1 – 2 business days.











Why me?

Human, not corporation
----------------------

citelayer® isn’t a mega-corp. It’s a tool I built — with 15+ years of WordPress experience,   
and a genuine interest in how AI changes what visibility actually means.



 schedule### Your time matters

No ticket numbers, no endless forwarding. You talk directly to the developer — no intermediaries.

 

 person### A person, not a system

When you write, you write to a human who knows the product inside out. Not a script, not a queue.

 

 code### 15+ years WordPress

Deep expertise in how WordPress works — and how it’s changing with AI. I build what I’d want to use myself.

 

 



Ready for AI visibility?
------------------------

Install citelayer® free and make your WordPress site visible to ChatGPT, Perplexity, and every LLM that matters.

[Download free](https://citelayer.ai/downloads/citelayer-ai-visibility-for-wordpress-free/)

[Documentation](/docs/)