---
title: Support — citelayer®
url: https://citelayer.ai/support/
date: 2026-03-06
---

# Support

		support_agent
		Support
	



Here’s a human who actually responds




Questions about Citelayer? I’m Saskia — WordPress developer since 2009, and the person who actually built this. No call centers, no ticket queues. You write, I read, I answer. Direct, competent, no runaround.
	




		
			verified
			Direct line to the developer
		
		
			schedule
			Response within 1-2 business days
		
		
			mail
			Made in Germany
		
	






ContaCt



How can I help you?



Pick what works for you — live chat in the bottom right corner of your screen for quick answers, or the form below for detailed questions.






		 Contact Form Column 
		
			
				mail
			
			Contact form
			
				Fill in and submit the form — I’ll get back to within 1-2 business days, sometimes faster.
			


                    Support FormFirst NameLast NameEmailSubject- Please choose -Installation & SetupFeature QuestionReport A BugBilling / LicenseOtherMessageScreenshots help me understand fasterChoose File or Drop Screenshot here  I consent to have this website store my submitted information so they can respond to my inquiry. We do not send SPAM. I read and agree to their Privacy Policy.Submit Form            
            

			
				
					schedule
					Response Times
				
				
					
						Email
						within 1-2 business days
					
					
						Business hours
						Mon–Fri, 9 a.m. – 6 p.m. (CET)
					
				
			
		
	






FAQ



Common questions



Answers to the usual suspects — if something’s missing, just write me directly.






How do I install citelayer®?


Install via WordPress backend under “Plugins → Add New”, search, install, activate. Or upload the ZIP manually. The setup wizard guides you through.




Does citelayer® work with my page builder?


Yes. Tested with Divi 4, Divi 5, Elementor, Beaver Builder, WPBakery, Oxygen Builder, Gutenberg and all major themes. If something doesn’t work — I’ll help.




What’s included in the price?


All features, all updates, support — no hidden costs. License runs one year, cancellable anytime. You keep the version, but updates need an active license.




When can I reach you?


Mon–Fri, 9am–6pm CET. Write me outside these hours anyway — I read everything and reply when I’m online. For urgent issues, check the documentation.




I found a bug — what now?


Write me directly. Screenshots help. I’ll look at it, reproduce it, and ship a fix — usually within 1 – 2 business days.










Why me?



Human, not corporation



citelayer® isn’t a mega-corp. It’s a tool I built — with 15+ years of WordPress experience, and a genuine interest in how AI changes what visibility actually means.





		
			schedule
			Your time matters
			No ticket numbers, no endless forwarding. You talk directly to the developer — no intermediaries.
		
		
			person
			A person, not a system
			When you write, you write to a human who knows the product inside out. Not a script, not a queue.
		
		
			code
			15+ years WordPress
			Deep expertise in how WordPress works — and how it’s changing with AI. I build what I’d want to use myself.
		
	





Ready for AI visibility?



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Documentation